Products sold may or may not be under manufacturer’s warranty. In case you find the product is damaged / not working properly after you have opened the packaging, we will replace / exchange the product. Products can be returned within Seven (7) days after it has been delivered to you if one of the below conditions is satisfied:
- Product is received in a damaged condition;
- Product is defective;
- Product is different from the item you have ordered.
If any of the above conditions are met, you should file a return case with us by first sending us an email on email@example.com and include the following information in your email:
- Order/Invoice No.
- Item(s) you wish to return
- Reason for return
- Your name, billing address and contact number
While returning the product to us please ensure that it is unused, in its original packing, with all original tags/labels attached along with proof of purchase. All costs associated with returning the product to us including return shipping charges and any taxes if applicable shall need to be borne by you. Once we receive the product, we will verify its condition and packaging and upon confirmation by the inspection team that the product is an unacceptable condition, we will dispatch a new replacement product to you within 5 business days.
Returns will not be accepted if:
- Return request is made outside of the of the specified time frame;
- Anything is missing from the original packaging including price tags, labels and accessories;
- Product is tampered with or missing serial numbers
- The product is a make-to-order or customized/personalized product, gift card and clearance or promotional item.
Please note that there is no Return on any non-returnable products. Exchanges will not be made against the non-returnable items, unless there is a defect or is different from its description as mentioned on our website.
Important Note: At the time of taking the delivery of the items you ordered, please ensure that the product received is undamaged, is properly packed and acknowledge the same to the delivery person. In case the box looks damaged or tempered with, please do not take the delivery of the product. Please call us immediately on our customer care number (+91) 8828432007 or e-mail us on firstname.lastname@example.org
- We are unable to provide you with a replacement to the defective product;
- We cancel your order from our side.
If either of the above conditions is met then your refund will be processed and a credit will automatically be applied to your credit/debit card or original method of payment. The refund will be processed to the same account/method from which the payment was made. If you receive a refund, the cost of return shipping will be deducted from your refund.